Question 1

Who is Restore Physiotherapy?

Accepted Answer

Essentially its me, Sharon, a Physiotherapist with 22+ years experience in the area of Pelvic Health. I am a registered NZ physiotherapist. I opened the online shop in approx. 2014 and have totally enjoyed running the shop. I had a successful private physio clinic in Nelson but I had to sell the business in 2021 and now I'm fulltime with YWAM Nelson working as a missionary volunteer and this online shop helps to fund my husband and I. The company is called Big Wave Enterprises Ltd and I trade as Restore Physiotherapy.  I live in Nelson with my husband and my 3 amazing kids have flown the nest. I don't have a physical store, just the online shop. Thanks for supporting me.

Question 2

Is this website safe to buy from?

Accepted Answer

There's a lot of fear these days over being scammed. Rest assured, I'm a legitimate NZ business and registered company. I was born on the West Coast, raised in Nelson. I am dependable, honest, I am contactable and do my very best to offer you great service.  And a bonus is I'm super friendly to talk to, so I'm happy to have a chat.  I've had my online shop for 10 years and worked as a physio in Pelvic health for over 22 years. 
I have a Facebook page - its new so there's not much likes or friends yet!!  Restore Physiotherapy and Online Pelvic Health store.

Question 3

Where is my order couriered from?

Accepted Answer

Good news, you can see online  if your product(s) are in stock at my home office. If they are then they will be couriered to you via NZ Post from Wakapuaka in Nelson - as efficiently as we can. I work really hard to get orders couriered to you asap. Allow 1-3 days for non-rural delivery and 3-4 days for rural delivery. Only exception to being in stock is OSBON pumps and these take 2-3 weeks to arrive to your letterbox.

Question 4

Do you have a physical shop?

Accepted Answer

No, my shop is online only. I try my best to give you lots of information on the products and have multiple photos to help you visualise the products. I understand it can be tricky to order online when the product is very new to you and you are in need of specific products. If you have questions  please don't hesitate to contact me. Here to help. My contact info is at the bottom of this page,

Question 5

Do I need to register or can I check out as a guest?

Accepted Answer

The answer is you can do either. If you think you might be back and order again, or you want to log in and follow up on your order then I suggest you register. When gong through check out you will have this option. 
If you want to go through the check out quickly and don't think you'll order again then going through as a guest might suit you best.  Simply click out of the registering option (click cross in top right corner). And go through the checkout. Either way I will offer great service and you can contact me as needed.

Question 6

Do you sell gift vouchers?

Accepted Answer

Yes, I sure do.  I am in the process of setting this up online and you will be emailed a voucher.
Search on the category page for gift voucher or use the search bar. 
This is a new feature and I'm hoping to get this working well soon.

Question 7

Can I contact you and ask a question about my health?

Accepted Answer

Yes, I understand that sometimes sharing a little of your story and receiving advice from me can help you choose the best products for you. I offer a free 5 minute chat to discuss symptoms and product options. If you need a paid consultation to discuss treatment options in depth I can arrange this via a Zoom meeting or phone call.  My hours are flexible and I can make a consult during the day or night or weekend to suit you best.

Question 8

What does it mean when a product is out of stock on your website?

Accepted Answer

When I no longer have a product in stock it will show an 'out of stock' sign.  In the product description I may say when more stock is estimated to arrive. I leave the product to be viewed so you know that it was/is soon to be available and you know you have found the correct website. You can compare it to similar products on my website and you may like to order another product instead.
Some products are out of stock and maybe for quite some time. Please don't hesitate to ask me when I expect more stock to arrive, happy to answer your questions.

restoring continence, sexual wellness and physical health to people of all ages

FAQs